Terms & Conditions
Terms & Conditions
These Terms and Conditions were last updated on 18th June 2024.
Thank you for your interest in Joy. These Terms and Conditions apply when you use this website and purchase any items from us. Please also read our Privacy and Cookies Policy which sets out how we collect, process and use your information.
The website www.joyspread.co.uk (the “website”) is owned and operated by Gelarto UK LTD, trading as ‘Joy Spread’ (“Joy Spread”, or “we”, “us” or “our”). We are a company registered in England and Wales (company number 09009448), our VAT number is 231 6766 08 and our registered office and address for correspondence is: Gelarto UK LTD, 11 Weavers Walk, Newbury, Berkshire, RG14 1AL
By using our website and each time you place an order with us, you are agreeing to these Terms and Conditions, and our Privacy and Cookies Policy. If you do not agree, please do not use our website.
We reserve the right, from time to time, with or without notice, to change these Terms and Conditions at our sole discretion, and the latest version will appear on our website with the date that it was last updated. By using the service after any changes have been posted, you agree to the new terms.
General Online Terms & Conditions
Use of Website
Availability
Pricing, Description & Product Information
Placing an Order & Order Acceptance
Payment
Delivery
Website Changes & Updates
Intellectual Property and Copyright
Limitations
Indemnity
Governing Laws
Use of the Website
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To purchase goods from our www.joyspread.co.uk, you must be over 18 years of age. You must ensure that the details provided by you on registration or at any time are correct and complete. You must inform us immediately of any changes to the information that you provided when registering, by updating your personal details. You must give us your real name, address, phone number, email address and any other details that we may require to process your order. Any access codes or passwords provided should be safeguarded at all times. You are responsible for the security of your access codes and passwords and will be solely liable for any use or unauthorised use under such access codes or passwords. We may suspend or terminate your access at any time with or without notice. To understand how we use information collected from you, please read our Privacy Policy.
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WE RESERVE THE RIGHT TO:
Decline a new customer registration or suspend a customer's account at any time and at our sole discretion.
In our absolute discretion, to terminate your access to all or part of the services with or without notice.
In our absolute discretion, to discontinue the website or services, or any part thereof, at any time, with or without notice.
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Availability
Goods are subject to availability.
Our acceptance of your offer to purchase our goods is subject to their availability. Our acknowledgement of order acceptance via the web or email is not a guarantee of delivery. If we are unable to deliver the goods within the times given on the site during the order process. which you have offered to purchase, we will let you know as quickly as possible and a full refund will be given. Note that during peak periods we have the right to extend normal lead times by 2 or 3 days, though this will be notified to you on the site.
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Pricing, Description & Product Information
The prices which you must pay for the products that you order are set out on the website at the time you place your order, except where we discover an error in the price of the products you have ordered. In this event, we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you, we will treat the order as cancelled. The prices quoted on this website apply only to products sold via this website.
Where the same products are available via another stockist different prices may apply. All prices are shown in £ sterling and include VAT where applicable. Although we will take all reasonable care to ensure that all descriptions, images, details and prices of products appearing on the website are correct at the time when the information was entered onto the system, the information appearing on this website at any time may not reflect the exact position at the moment you place an order. All measurements and sizes are approximate, although we make every effort to ensure that they are as accurate as possible. There may also be variations in colour from the image shown online.
Placing an Order & Order Acceptance
The Order Acknowledgement email and order number are our confirmation of your order with us. Completion of the contract between you and us will take place on dispatch to you of the products ordered, unless we have notified you that we do not accept your order, or you have cancelled it. Our carrier will make every reasonable effort to contact you to make delivery, but, if they are unable to do so, then your order will be cancelled, and payment refunded to your card.
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Website Changes & Updates
In order to keep our website as accurate and as up to date as reasonably possible, it may be necessary, from time to time, to restrict access to the site in order to undertake necessary maintenance work. We will make every effort to ensure that any down time or restricted access is kept to a minimum. Registration data and certain other information about you is subject to our privacy policy. We recommend that you read our Privacy Policy before you accept these terms and conditions.
Intellectual Property & Copyright
The content of www.joyspread.co.uk website is protected by intellectual property rights. You may retrieve and display the content of the website on a computer screen, store such content in electronic form on disc (but not any server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on the website without written permission from Gelarto UK LTD.
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Limitations
This website and any software are provided on an "as is" basis, without warranties of any kind, either express or implied, including, without limitation, implied warranties of merchantability, fitness for a particular purpose or non-infringement.
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Indemnity
You agree to indemnify and hold Gelarto UK LTD harmless from all liabilities, claims and expenses that arise out of the content you submit, post or transmit via the Joy Spread website, or from your use/misuse of the website, or the use/misuse by any person for whom you are responsible or from your violation of the terms and conditions.
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Governing Law
The contract between you and Joy Spread under which you have made your purchases, it is agreed, shall be governed by, and interpreted in accordance with, English law. The English courts shall have jurisdiction to resolve any disputes between us. This does not affect your statutory rights.
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Complaints and Feedback
We always welcome feedback from our customers and, whilst we always use all reasonable endeavours to ensure that your experience as a customer of ours is a positive one, we nevertheless want to hear from you if you have any cause for complaint.
If you wish to complain about any aspect of your dealings with us, please contact us in one of the following ways:
- In writing, addressed to Gelarto UK LTD, 11 Weavers Walk, Newbury, Berkshire, RG14 1AL
- By email, addressed to hello@joyspread.co.uk