Returns / Refunds
When you shop online you have the right to a “cooling-off” period of 14 calendar days in the EU (Consumer Contacts Regulations) and 30 days in the UK (Consumer Rights Act 2015) whereby you can withdraw from the contract and return your purchases to the seller. Perishable goods are not covered by these cooling-off periods, as they might not reasonably last as long as the stipulated 14-day or 30-day thresholds.
If you wish to return any dry non-perishable products, please notify us within 24 hours of receiving your delivery. Returns must be made at your own cost within 7 days of receiving your delivery. Returns must be received in their original condition.
Cancellations
Requests for cancellations must be made before 11am on your Dispatch Date - see your Order Confirmation email and Order History for details. Please make sure you are happy with your Shopping Cart/Basket before making payment and completing your order. Please check your Order Confirmation email to review the details of the order that you have submitted. Gelarto UK LTD cannot be held liable for acting in good faith on incorrect information received.
Damaged Products
If any of your products are damaged in any way upon receipt, please email us at hello@joyspread.co.uk. Please send an image of the damaged product along with your Order Number and an explanation of the problem. If the products are faulty through no fault of your own, we will happily replace or refund the affected item/s.
